Sidney Johnson owns a minivan free and clear, but getting to that point was a bumpy ride. He says his loan company was telling him he was two to three months behind on his payments, and he contacted the FOX 5 Call for Action team in January for some much needed help.
When the case was resolved, even the resolution surprised the Call for Action team!
Johnson says the online only loan company insisted he'd been paying late for years, and the late fees were piling up!
"It was extremely helpful that he had every single receipt for every single payment that he had made since 2006," said Elizabeth McCutchen.
McCutchen is a new Call for Action representative. She went through Johnson's healthy stack of paperwork. The receipts showed that he didn't make late car payments even though the loan company said he paid late every month for years.
"I called the company, and it as very difficult to get hold of them because they were only on the Internet. They take customer complaints on the Internet, and it was hard to reach someone," said McCutchen.
She did get someone, but rather than negotiate with Call for Action, the loan company did the craziest thing -- they forgave the $5,900 loan.
"I own the car free and clear," said Johnson.
The loan company sent him his van title even though he still had quite a bit to pay on it. And strangely just like that, the case was closed. But without Call for Action, Johnson feels sure he would never even have had a phone conversation with the lender, much less this kind of luck.
"That's what we do here at Call for Action. We initiate dialogue between the consumer and the company to help resolve conflict," McCutchen said.
Thursday, May 23 2013 12:56 AM EDT2013-05-23 04:56:30 GMT
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
The FOX 5 I-Team has learned that Douglas County District Attorney David McDade is personally asking the GBI to investigate how money is spent in his office.
Wednesday, May 22 2013 10:42 PM EDT2013-05-23 02:42:27 GMT
What do major hotel chains, the IRS, and the business partner of a top rapper have in common? Court records show the National Conference of Black Mayors owes all of them money. Big money.
What do major hotel chains, the IRS, and the business partner of a top rapper have in common? Court records show the National Conference of Black Mayors owes all of them money. Big money.
Wednesday, May 22 2013 9:56 AM EDT2013-05-22 13:56:24 GMT
Americans are known for their pearly whites, but we pay for it—and it isn't cheap.
Americans are known for their pearly whites, but we pay for it—and it isn't cheap. If you have more than one child who needs braces, you have quite an expense on your hands—but FOX 5 I-Team reporter Dana Fowle found some ways to make it a little more manageable.
Monday, May 20 2013 11:12 PM EDT2013-05-21 03:12:38 GMT
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys.
The Douglas County district attorney used seized drug money to take support staff to a north Georgia training conference designed for prosecuting attorneys. The FOX 5 I-Team followed along and found the four women didn't even register to attend the conference.
Monday, May 20 2013 6:44 AM EDT2013-05-20 10:44:05 GMT
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Maria Boudet is a teen who had been living in foster care. She worked hard and earned a college scholarship. But the scholarship was revoked when Boudet's life-long wish was answered; she was adopted.
Friday, May 17 2013 6:31 PM EDT2013-05-17 22:31:42 GMT
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
For decades, Atlantans have woken up to Tom Sullivan on their radios. But you might not know that he's also somewhat of an expert eBay seller, and he's got quite a story to tell.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
The FOX 5 I-Team found a pattern of payments and perks to one family by the local district attorney's office, and it's a pattern that has critics crying favoritism.
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