Written by: Debbie Kim, Video Producer, Editor - email
Two years ago I had a gig with Tanuki Suit Riot in San Diego for Comic Con. I got there a little early, so I went into a Chinese restaurant and ordered to eat at the bar. A guy sitting next to me at the bar noticed that my iPhone was encased in a Lifeproof case. He showed me his iPhone and said, "Hey, I work at Lifeproof." He asked me how I liked their product and I said, "Well, do you really want to know?"
Realizing that I was going to sound off some criticism, he immediately countered and said, "I'm off from work today." I didn't want to get on his case, but since he asked, I said, "okay, you're not on duty so I don't want to be hard on you, but I do have one complaint." He said he wanted to know so I told him how I didn't think it was good that after you get the Lifeproof case, according their website, in order to register the product for one year warranty, you as a customer have to perform an one hour test where you dunk your iphone case in a sink to see if it has a leak. I told the Lifeproof guy that it seems like asking the customer to do their tests at home means the company is not doing enough on their end to do their own Research and Development. I said I paid a lot for this product, and I should not be asked to spend more time on something that the company should do before they bring their product to the market. I said my piece, I ate my food, and said bye and left and sang with Tanuki Suit Riot at a club across the street.
Then this morning, I went to Lifeproof's website and saw this (refer to the photo 1)
I think that Lifeproof guy heard me.
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