Whole Foods Paying for Overcharging Customers - Los Angeles News | FOX 11 LA KTTV

Whole Foods Paying for Overcharging Customers

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 (FOX11/CNS) - Whole Foods will pay nearly $800,000 to settle
allegations of overcharging customers, prosecutors in Los Angeles and Santa
Monica announced today.

"We're taking action to assure consumers get what they pay for," Los
Angeles City Attorney Mike Feuer said. "No consumer should ever be overcharged
by their local market."

According to prosecutors, Whole Foods will also appoint a pair of
"state coordinators" to oversee pricing accuracy at stores throughout the
state and designate an employee at each store to ensure pricing accuracy. The
chain will also conduct random audits at stores four times per year.

The settlement agreement, which covers all 74 Whole Foods markets in the
state, was filed in Santa Monica Superior Court and will remain in effect for
five years, attorneys said.

Whole Foods spokeswoman Marci Frumkin said the company "takes our
obligations to our customers very seriously."

"We cooperated with the city attorneys throughout the process, and
based on a review of our own records and a sampling of inspection reports from
various city and county inspectors throughout California, our pricing on
weighed and measured items was accurate 98 percent of the time," she said.
"While we realize that human error is always possible, we will continue to
refine and implement additional processes to minimize such errors going
forward."

According to Los Angeles and Santa Monica prosecutors, the case began
with a statewide investigation by state and county inspectors. The
investigation found issues such as stores failing to deduct the weight of
containers when charging for items at self-serve salad and hot bars;
overstating the weight of products sold by the pound; and selling some items by
the piece instead of by the pound as required by law.

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